Telehealth

Dr Hugo utilises Telehealth technology, making quality care more accessible to patients in rural and remote areas. 

FAQ’s About Telehealth

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What is Telehealth?

Telehealth is the use of technology or communication software to deliver health care from a distance. It can be as simple as using a phone, but typically (and as required by Medicare) involves some sort of video conferencing tool such as Zoom or Skype. It has been available for many years but has previously been a tool to help deliver care to people who are rural and remote and struggle to access specialist care. During Covid, the government has extended this to all patients and services to reduce physical movement and contact between people.

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What do I require to have a Telehealth consultation with Dr Hugo?

A Telehealth consultation is just like any other medical consultation, and you therefore require a referral and copies of any tests and investigations you have had. You’ll also need:

  • A laptop, computer, tablet or smartphone with a camera and microphone.
  • A communication program – Skype, Zoom, WebEx, Microsoft Teams, Amazon Chime.
  • An internet or mobile connection that is fast and reliable.
  • Somewhere quiet, private and well-lit to have the consultation.
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What happens during a Telehealth consultation with Dr Hugo?

In many ways, a Telehealth consultation will run just like a face-to-face one. You will be called by my staff five minutes before your consultation so that you can get online.

An email will be sent with a private and secure link to click and join the consultation.

Once a stable connection is made, a consultation similar to that of a normal face-to-face one will occur. A history of presentation and symptoms will be taken; you will discuss any investigations and plan tests and treatments. Dr Hugo will take notes, and he may ‘share a screen’ with you to show other information.

If tests or investigations are required, these can be emailed to you to be done locally. Prescriptions can be faxed and sent to your local pharmacy for quick collection. Often other documents such as pamphlets, information sheets and admission paperwork will also be sent by email. If consent for surgery is required, this will be discussed and thoroughly explained to you, but the actual form will only be signed in person on the day of surgery. A physical examination cannot be performed using Telehealth.

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How to prepare for your Telehealth appointment?

You can ensure that a Telehealth consultation ‘goes to plan’ by having the correct software or program installed on your device and testing it with a relative or friend beforehand. You should also complete Dr Hugo’s online registration and history form so that he can review this before a consultation. You should forward via email or fax any referrals, letters, photos, operative notes or other investigations that you have concerning your current presentation.

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Should I book a face-to-face consultation or a Telehealth appointment?

While Telehealth is a valuable tool, it can never replace a face-to-face consultation. To learn which style of appointment would better suit you, call Dr Hugo’s rooms.

Book a Telehealth Appointment with Dr Hugo

I have experience working with women of all ages to improve their health and enhance their quality of life. If you’re looking for a gynaecologist with understanding, empathy and patience, I encourage you to book a Telehealth appointment with me and my team.